FAQ's, Care & Safety

1. HOW LONG DO YOUR CANDLES LAST?

The estimated burn for each candle is listed on the bottom of each product page. Our signature wax blend and carefully selected wicks offer a generous burn time when the candles are used correctly. Trim & centre wicks, stick to burn time limits & keep out of draughts for best results. 

2. HOW STRONG IS THE SCENT?

The short answer is: strong. The longer answer needs more explanation.

-  Our premium wax, fine fragrance & wick combination are optimised for maximum scent throw. 

- If you're looking for strong, consistent scent throw that fills a room, work on one standard candle per 10 sqm of room space. You can burn fewer candles if you prefer more subtle scent. Large, open-plan areas with double volume ceilings will require multiple candles or a combination of scented products to produce notable scent. You are welcome to get in touch with our sales team to discuss the best options available to you.

3. HOW LONG SHOULD I BURN YOUR CANDLE?

Burning a scented candle in short spurts (an hour or less) will not yield much scent. It will also create tunnelling & reduce the overall lifespan of the candle. In order for the fragrance oil to diffuse into the air, the wax pool needs to liquify and become hot enough to release a fine steam, carrying fragrance particles into the surrounding area. This means 2-4 hour burn times for best results. Scent will be optimal around the 1- 2 hour mark.

4. WHY DON'T I SMELL THE FRAGRANCE ANYMORE?

Scent fatigue is a real thing. Once you become accustom to a scent in your space, it may become less obvious over time. Burning an alternative scent & switching it up will reduce fatigue. Getting some fresh air will also help.

5. DO YOU OFFER CANDLE REFILLS?

Yes, we do. Visit us at your next local market, bring your empty containers with and we will gladly give you a full product at a discounted price.

6. MY NEW CANDLE HAS AN UNEVEN WHITE FILM ON THE SURFACE. WHAT IS THIS?

This is called frosting & it's a common occurrence with natural wax. While it might look a little different, it has no effect whatsoever on the performance of the candle. It will disappear once the wax starts melting. You'll notice this happen more in colder months as a natural reaction to temperature change.

7. MY NEW CANDLE LOOKS UNEVEN INSIDE THE GLASS. IS THIS A DEFECT?

This is a natural reaction of wax to temperature change and not a product defect. We call this a "wet spot". It may leave a visible patch against the glass, but it is purely cosmetic and will not affect the performance of a candle. It occurs less in warmer months & is almost inevitable during winter months. It often improves or corrects once burning, or when the outside environment warms up again and the wax expands.

8. WHAT HAPPENS IF I EXCEED THE RECOMMENDED BURN TIME?

Never burn a candle for longer than 4 hours. The excessive heat created by elongated wicks is a safety hazard. Exceeding the burn time limit will result in excessive consumption of wax and fragrance, reducing the overall burn time and scent throw of the candle. Burning over the recommended time can crack the glass. Burning below 1-1.5 cm of wax can create excessive heat, causing the glass to crack.